Credit & Claims Policy – Nutrition Systems

At Nutrition Systems, we are committed to delivering high-quality products to our customers. If an issue arises, vendors may request account credit under the following conditions.

1. Eligibility for Credit Claims

Vendors may submit a credit claim for:

• Damaged Goods – Provide clear photo/video evidence of damage upon delivery.
• Incorrect Items – Report immediately if the wrong product is received.
• Missing Stock – Note shortages within 48 hours of delivery.
• Short-Dated Stock – Products with less than 6 months of shelf life upon arrival, unless otherwise agreed.
• Discount/Upload Errors – Pricing issues caused by Nutrition Systems’ ordering or pricing systems.

Change-of-mind claims are not eligible (e.g., vendor ordering errors or preference changes).

2. How to Submit a Credit Claim

To ensure efficient processing, vendors must:

Submit a claim within 48 hours of delivery.

Email credits@nutritionsystems.com.au with the subject Line: Credit Claim [Invoice Number].

Include:

• Invoice number & account details.
• Product details (brand, size, flavour, lot/batch number).
• Expiry date (if applicable)
• Photo/video evidence of the issue. JPEG/PNG files under 10MB

Claims missing required information may be returned for completion or experience delays.

3. Claim Review & Processing

• Claims are reviewed within 2-3 business days.
• If approved, a credit will be applied to the vendor’s account for future purchases.
• Vendors will receive an email notification of the claim outcome and credit issuance, if applicable.

4. Stock Credit vs. Good Returns

When submitting a claim, vendors must indicate:

• Stock Credit – Product is deemed unsellable (e.g., damage or short-dated) and written off.
• Good Returns – Product is unopened, undamaged, and suitable for resale.

If a return is required, Nutrition Systems will provide shipping instructions within 3 business days of approval.

5. Shipping & Restocking Fees

• Nutrition Systems Error: We cover return shipping costs for claims due to our mistakes (e.g., incorrect items or damaged goods).
• Vendor Error: Vendors are responsible for return shipping costs if the issue stems from their error (e.g., incorrect ordering)
• Restocking Fee: A fee may apply to Good Returns, waived if due to Nutrition Systems’ error.

6. Contact Information

Email: credits@nutritionsystems.com.au.

Phone: For urgent inquiries, contact your Account Manager or our office at 02 8869 9300 during business hours 8:30 AM to 5:00 PM AEST.

Disclaimer: Nutrition Systems reserves the right to update this policy at any time. Changes will be communicated to vendors via email.